Under what circumstances will you be sent a client portal login email notification?
You will receive a login notification email when a login attempt is detected from a different location than usual.
Common triggers include:
- Logging in from a new device or browser
- Logging in from a different city, region, or country
What to do after receiving the email:
If it was you：No action needed. This is just a security alert.
If it was not you: Change your password immediately and enable two-factor authentication (if available) to enhance your account security level
*Note: Notifications are only sent for unusual location logins, not for every successful login.