What should I do if an error occurs while uploading a file?
If you're having trouble uploading documents to the client portal, here are a few common reasons why this might be happening:
-
File size limit: The maximum file size allowed for uploads is 5 MB. If your document exceeds this limit, you will need to reduce its size before uploading it. You can use file compression tools or reduce the resolution of images to meet this requirement.
- File format: Ensure that your document is in an accepted file format. For a list of the formats that we support, please refer to this link. Uploading files in unsupported formats may result in errors or failed uploads.
If you've checked these factors and are still encountering issues, please contact our Support Team for further assistance.