I made a deposit but didn’t receive the bonus. What should I do?
You may check the following first:
1. Minimum Deposit Requirement
Ensure your deposit meets the required minimum stated in the promotion’s Terms and Conditions.
2. Eligible Deposit Types
The following are not considered eligible:
- Internal transfers
- Balance adjustments
- Cash adjustments
- Introducer/Affiliate rebates
- Commissions
3. Account Eligibility
- Eligible: STP and ECN accounts
- Not eligible: BTC and ETH currency accounts
If everything looks correct and the bonus is still not reflected, feel free to reach out — we’ll review this for you.