Why am I unable to log in to the Vantage app using my phone number?
There are a few common reasons why you might be having trouble logging in with your phone number on the Vantage App. Here’s a quick troubleshooting checklist you can use to help identify the cause:
1. Country Code & Formatting
Missing Country Code: Ensure you've selected the correct country code from the dropdown.
Leading Zeros: Sometimes the system expects you to omit the leading "0" of your phone number if the country code is already present (e.g., instead of 012-345-6789, try 12-345-6789).
2. Verification & OTP Issues
SMS Delay: To log in via phone number, there could be a delay with the carrier or the service.
SIM Settings: Ensure your phone is able to receive SMS
3. Account Linkage
Email vs. Phone: Check if the account was originally registered using an email address instead of a phone number. If so, the "phone number login" field might not recognize the account unless the number was linked in the Profile settings afterward.
4. App-Specific Version
Outdated App: Check your App Store or Play Store for the latest version of the app.
Cache Issue: Try doing a quick reinstall.
Quick Fix Tip: If the phone number login keeps failing, try logging in with your Email Address and Password first. Once you're inside, go to Profile > Settings to verify that your phone number is correctly linked and verified.