INR Payment Failed but Money Deducted
What should I do if my order fails but I have already paid via INR?
*If your order shows as failed despite successful INR payment, it may be caused by the following scenarios:
1. You have not filled in the taker name.
2. The bank account name linked to your UPI ID does not match the name in your Vantage profile. (Please contact support@vantagemarkets.com to change the name)
3. The actual amount you paid does not match the amount submitted in your order.
4. The payment channel has not verified your relevant order temporarily.
*Regarding the above scenarios, please rest assured. Even if your order currently shows as failed, you can initiate an appeal for this order through the link below.
⭐️ How to appeal the order?
*Please click this link after fill in the necessary information, once submit successfully our dedicated team will further assist with the appeal.
‼️ Appeal button‼️
*Receipt example
- After you submit the appeal successfully, the respective team will collect the information and assist in further processing as soon as possible.
- You will still receive a relevant email notification once the fund is credited. Alternatively, you can check the latest status of this order on the order records page.
*Important Notes
- Incomplete or incorrect information may affect the processing time.
- Please ensure all uploaded documents are clear and valid.
- Only receipts related to this deposit application will be accepted.
- Please refrain from creating duplicate orders, as this will affect the process and fund crediting speed.
How to check my order details?
Client portal:
App:
Step1: Choose the correct trading account
Step2: Navigate Profile>>>Funds>>Details
How to check transaction history?
‼️ Link: https://secure.vantagemarkets.com/transactionHistory
*Upon full processing of your order, the status will be updated from "Failed" to "Succeeded". You may check the real-time status of your order via this link.
*Additional Notes：Please ensure accurate and complete information is provided when submitting your appeal to prevent delays in processing. While processing times may vary slightly based on order volume, we will prioritize the handling of your appeal.